Jack Mitchell – Customer Service is Chairman of the Mitchells Family of Stores (Mitchells/Richards/Marshs and Wilkes Bashford), a three-generation family business that operates men’s and women’s speciality stores in Connecticut, New York and California that are nationally renowned for their personal service touches and strong relationships.
Jack, himself, has been recognized as one of the top ten retail visionaries of his time by the Daily News Record, one of the most widely read retail trade publications in the country. Book through Conference Speakers International
After completing a B.A at Wesleyan University in 1961 and an M.A. at the University of California Berkeley, Jack joined the family business, Ed Mitchell, Inc., which was founded by his parents, Ed and Norma, and later became Mitchells of Westport.
In 1995, Mitchells acquired Richards, the leading men’s clothing store in Greenwich, Connecticut and in 2006, added Marshs of Huntington, Long Island, to the group. In December of 2009, they also proudly acquired Wilkes Bashford in San Francisco and Palo Alto, California.
Under Jack’s leadership, the Mitchells Family of Stores have become well known for employee engagement and longevity as well as providing exceptional customer service and high quality merchandise in an exciting, friendly and visually dynamic atmosphere.
Jack is an active leader on the floor, listening and learning alongside his brother Bill, wife Linda, his three sons and three nephews.
In 2003, Jack Mitchell launched a ‘second career’ as a speaker and author.
His first book, ‘Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results’ was a Wall Street Journal best seller and the book received rave reviews in the New York Times.
In addition, it was endorsed by Warren Buffet on the cover with the following quote:
“It’s a gem. I wish everyone at Berkshire would follow his advice – we would own the world”
In 2008, Jack published his second book, ‘Hug Your People: The Proven Ways to Hire, Inspire and Recognize Your Employees to Achieve Remarkable Results’ where he illustrates a business blueprint to personalize relationships to drive success and achieve greater satisfaction at work.
Jack Mitchell – Customer Service has become known as a passionate and enthusiastic public speaker, keynoting at over 200 events for corporations including Morgan Stanley, Conde Nast, Payless, Nike, Starbucks, Wells Fargo, Luxottica and Harvard University addressing audiences of all sizes and reaching over 50 000 people globally with Hug Your Customers/Hug Your People presentations.
He has appeared on The NBC Today Show and the Kudlow and Cramer TV Show as well as numerous radio interviews and online and print articles.
Jack Mitchell – Customer Service
Jack has been quoted in national magazines as a customer service and management leadership expert.
In April 2005, INC Magazine listed Jack as one of the ’26 Entrepreneurs We Love’.
Jack and his family share a number of Community Leadership Awards from the Anti-Defamation League, The Menswear Division of UJA-Federation of New York and Sacred Heart University.
Jack is on the Yale Cancer Advisory Board, Greenwich Hospital Board of Trustees and he is an Executive in Residence at the Columbia University School of Business. Follow CSI on Twitter