Femi Adebanji – Customer Service is a sought-after international customer service speaker and organisational excellence speaker.
A passion for helping organisations transform their service excellence levels, build truly customer centric cultures, create high-performance business cultures and evolve into brands of distinction.
With over 15 years of business leadership and customer strategy experience, Femi Adebanji – Service Delivery Motivation has consulted on numerous critical business performance improvement initiatives for companies in South Africa and internationally.
He is Senior Customer Experience Strategist at Baines & Partners, a firm that specialises in Customer Experience consulting and Customer Service turnaround strategies.
He is also Research Director at Pinnacle Consulting, a corporate learning consultancy that provides customised and off-the-shelf customer service training, and diverse skills development training solutions to organisations of diverse sizes across all industries.
As a dynamic and insightful keynote speaker, he has had the privilege or working with clients such as 3M, Hewlett Packard, International Centre for Parliamentary Studies, Vodacom, Office of the Presidency, Barclays Africa, Tiger Brands, Unilever, FNB, SARS, The University of Cape Town, Standard Bank, Old Mutual, Nedbank, and many more.
Femi Adebanji – Customer Service has the expertise, knowledge and insights will not only transform the customer experience within your organisation but equip you to turn service excellence into a strategic advantage and entrench your competitive positioning in your industry.
His customer service talks and keynotes provide unique insights and strategies on Turning Customer Experience into A Competitive Edge, Using Service Excellence to Create Market Dominance, How to Leverage the Power of Customer Perception, Building and Sustaining A Customer-Focused Culture, Service Excellence Through Social Media, Creating A Culture of Internal Customer Service, Leadership for Service Excellence, Driving Sales Through Service, Recovery Strategies for Unhappy Customers and much more.
Drawing on his nearly two decades of business, entrepreneurial and management experience, Femi also delivers business talks on How Organisations can Create and Sustain A High-Performance Culture and Leadership, How they can remain Agile, Adaptable and Thrive in a World of Constant Change and The Secrets of Successful High-Impact Sales.
Through Femi Adebanji – Customer Service dynamic, engaging, and thought-provoking keynote speeches he helps organisations create environments where they can build market share, improve employee performance and break through to unparalleled levels of service excellence performance.
Formerly, as divisional head of investment strategy within the Momentum Group, Femi Adebanji-Service Delivery Motivation and his team grew client assets under advice from R1 billion to just over R5 billion within 2 years; while quadrupling their client base in the process.
During this period, he consulted on strategy issues to premier clients such as BHP Billiton, Rand Merchant Bank and Discovery.
With over 15 years’ experience in building successful businesses (both within the corporate space and as an entrepreneur), leading diverse teams and working with businesses to unlock their performance potential, Femi Adebanji – Service Delivery Motivation now shares his insights with corporates and organizations all over South Africa and abroad, on how to design and develop high-performance customer-focused cultures, motivate their employees to deliver better services experiences and ultimately unleash business greatness!
Femi Adebanji – Customer Service
Femi Adebanji – Customer Service holds a Master’s Degree in Financial Economics and a Post-Graduate degree in Economics.
Femi’s business and motivational talks include:
1. Game Changer – Building A High-Performance Organisation Culture 2. Leading the Charge – Achieving Inspired Leadership in Organisations 3. Adapt & Thrive – Successfully Managing the Impact of Change in Organisations 4. Be Distinct or Be Extinct – How to create a high-impact customer service culture
“You Rocked!” BARCLAYS AFRICA
“Femi was a hit with our Sales Team!” 3M
“Thank you for that amazing presentation and the motivation! Wow!” CAPE TOWN TOURISM AGM 2015
“Femi was really brilliant on Friday; He is one of the best speakers that we have ever seen!” OLD MUTUAL GROUP – SME Corporate Segment
“WOW! What a great speaker!” MARKETING INDABA
“Femi is bringing some serious energy to the CTTAGM” CAPE TOWN TOURISM
“Please thank Femi on behalf of the Corporate Affairs, he was amazing in both cities, as an MC and a facilitator.
On behalf of the Corporate Affairs department, I would like to express my thanks and appreciation to Femi for both his professionalism and dedication as an MC and a facilitator, he really was awesome and professional.
We received an overwhelming positive feedback on the panel discussion and on him as an MC.” TIGER BRANDS
“Brought energy and passion to the whole room.” WBHO